Refund Policy - FusVob

Important Notice: By proceeding with purchase, you acknowledge that you have read, understood, and agree to be bound by all terms of this refund policy.

1. Refund Policy Overview

This refund policy applies to all VIP service purchases (Weekly, Monthly, and Yearly subscriptions) made through FusVob VPN.NOVABEYOND LIMITED provides payment processing services for Fusvob VPN.

2. First-Time Purchase Refunds

For first-time purchases, refunds are available within specified time limits:

Service Type	Refund Period	Starting From	Notes
Weekly VIP	Within 3 days	Purchase date	Refund requests beyond 3 days will not be accepted
Monthly VIP	Within 7 days	Purchase date	Refund requests beyond 7 days will not be accepted
Yearly VIP	Within 7 days	Purchase date	Refund requests beyond 7 days will not be accepted

3. Repurchase Refunds

CRITICAL NOTICE: If you have previously purchased any VIP service from FusVob VPN (regardless of whether it has expired or been refunded), any subsequent purchase is considered a "Repurchase".

Repurchases are NOT eligible for any refunds under any circumstances. Please consider carefully before making a repurchase.

4. Refund Application Process

To apply for a refund (if eligible), follow these steps within the app:

Go to the "Setting" page
Enter the "Order Feedback" section
Select question type: "Apply for a refund"
Complete the "Problem description" field with:
- Purchase date
- Type of service purchased (Weekly/Monthly/Yearly)
- Reason for refund request
- Any other relevant information
Click "Submit" to send your application

Processing Time: We will review your request within 3-5 business days. If approved, the refund will be processed through your original payment method.

5. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

VIP service usage period exceeds the refund eligibility period
Repurchase of any VIP service
Service experience issues due to user device, network, or configuration problems
Personal change of mind after the refund period has expired
Refund requests not submitted through the official process outlined above

6. Contact Information

For refund-related questions or assistance, please contact:

Company: Fusvob TECHNOLOGY LIMITED
Support Email: [email protected]
In-App Feedback: Setting → Order Feedback